Page: FAQ's

Trust us - you've got this! If you're considering gardening with California natives, you're off to a great start! Natives have adapted over countless generations to survive here without our help. With a little basic knowledge, you'll be on your way to creating a beautiful garden in no time.

Check out our Resources page where we've curated some of the most-helpful tools we use every day.

The California Native Plant Society has created an excellent set of resources for both the total beginner and the seasoned expert to give you everything you need to create and maintain a beautiful California natives garden.

We're happy to help you find the right plants for the right spot! Contact us to get the conversation started.

Additionally, the California Native Plant Society has developed Native Planting Guides and Sample Garden Designs specific to our region that suit many common situations. They're great! We strongly encourage you to check them out!

Your plants come directly from the best growers in the Bay Area. Most orders are prepared for delivery within 24 hours. Depending on the location of your grower, orders may take up to 5 business days to deliver for in-stock inventory.

We don't currently maintain on-site inventory for you to browse. We work with the best growers in the region to source the freshest, healthiest plants for every order. We source for you like we source for ourselves.

We want you to love your plants. Every order is backed by our Satisfaction Guarantee: If any part of your order doesn’t meet your expectations, we’re happy to replace or refund it.

YES! We got into this business because we love to nerd out on the amazing breadth of California native plants. If you're looking for something specific, contact us. If we can find it within our grower network, we'd love to get it into your hands!

We have access to a wide array of non-native plants through our grower network. If you're looking for something specific, contact us and we're happy to help!

We ship exclusively within the state of California. We're not able to ship outside of California at this time.

Local Delivery or Pickup at The Garden

We also offer local delivery to San Francisco and the northern peninsula, including South San Francisco, Daly City, Pacifica, Colma and Brisbane. We hand-deliver your plants to you to ensure they are treated with care.

You can also schedule to pick up your orders at our San Francisco location in the Mission.

Our entire collection of one-gallon plants and all seed products available for shipping.

To protect plant health and ensure each plant arrives safely, every plant ships in its own individual container.

Live plants ship via FedEx, with delivery in 1-3 business days. You'll receive tracking information as soon as your order leaves the garden. Because each plant ships in its own box, you'll receive a separate tracking number for each one — so if your order includes multiple plants, expect multiple tracking emails and possibly staggered delivery times.

Our Plant Promise

We want you to love your plants. If any part of your order doesn't meet your expectations, we're happy to replace or refund it.

Returns & Refunds

We accept returns within 30 days of delivery. If you're not satisfied with your order, contact us with your order number and a brief description of the issue, and we'll make it right — whether that's a replacement or a full refund.

Live plants: Because plants are perishable, we ask that you reach out within 7 days of delivery if a plant arrives damaged or unhealthy, so we can replace it or refund that item right away. Photos help us process these quickly — no need to ship the plant back to us.

Non-plant items (pots, tools, soil amendments, etc.): These may be returned within 30 days of delivery in their original, unused condition. Once we receive the item, we'll issue a refund to your original payment method.

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, damage in transit, or a defective product). We recommend using a trackable shipping method, as we can't issue a refund for items lost in return transit.

How to start a return

1. Contact us through our website or call us at ‪(415) 498-0658‬ within 30 days of delivery.
2. Include your order number and, for damaged or unhealthy plants, a photo.
3. We'll confirm next steps — a replacement, store credit, or refund, and a return shipping label or address if applicable — usually within 2-3 business days.

Refunds

Approved refunds are issued to your original payment method within 2–3 business days of approval. Original and return shipping costs are non-refundable unless the return is due to our error.

We'd love to hear from you! Visit our Contact Us page to send us a message or give us a call.